What should be included in a server's pre-shift routine?

A server's pre-shift routine is crucial for ensuring that they are well-prepared for their shift. Reviewing the menu and special items for the day is essential because it equips the server with important information to assist customers. Knowledge of menu items, including any specials or changes, enables the server to make recommendations, answer questions accurately, and enhance the dining experience for guests.

Being knowledgeable about the menu also allows the server to handle any dietary restrictions and preferences more effectively, which is a key aspect of providing excellent customer service. This practice sets a professional tone and shows commitment to the job, leading to higher guest satisfaction.

While tasks like checking inventory supplies, mopping floors, and meeting with kitchen staff can be valuable in certain contexts, they do not directly impact the immediate readiness of a server to handle customer interactions and ensure a smooth service experience.