What is comp number #2 used to indicate?

Comp number #2 is used to indicate a problem related to a guest's experience. It serves as a flag for issues that may need to be addressed, allowing the staff to take appropriate measures to resolve the situation and ensure guest satisfaction.

Using this comp number helps the team identify and manage specific complaints or troubles that arise, enabling a swift response to maintain the quality of service. Understanding this system ensures that all associates are correctly informed about how to categorize different scenarios, especially when it comes to guest feedback and incident management. Recognizing a guest's experience as problematic allows for timely action, which is crucial in the hospitality industry where customer satisfaction is paramount.