What is a primary goal of Montana Grill's training program?

The primary goal of Montana Grill's training program is to enhance employee satisfaction. A well-structured training program plays a crucial role in equipping employees with the necessary skills and knowledge to perform their jobs effectively. When employees feel confident in their abilities due to thorough training, their job satisfaction typically increases. This satisfaction can lead to better employee retention, improved morale, and a more positive workplace environment, which ultimately benefits the customer experience. Engaged and satisfied employees are more likely to provide high-quality service, create a welcoming atmosphere, and contribute to the overall success of the restaurant.

In contrast, the focus on reducing the variety of menu items, decreasing service speed, or limiting customer interactions would not align with Montana Grill's objectives of providing a memorable dining experience and fostering a vibrant atmosphere. These approaches could potentially detract from the restaurant's goals of delivering excellent service and maintaining customer satisfaction. Therefore, enhancing employee satisfaction stands out as the most beneficial and strategic focus of the training program.